Privacy Policy

At VOUGEA Luxe Cosmetics, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

Information We Collect

  • Personal details such as your name, email, billing/shipping address, and payment information when you place an order.

  • Non-identifiable information such as browser type, device information, and website usage through cookies.

How We Use Your Information

  • To process and fulfill your orders.

  • To send order confirmations, shipping updates, and customer support communication.

  • To improve our website, products, and customer experience.

  • To send promotional emails (only if you opt in).

Data Protection

  • We use SSL encryption to protect your data during transactions.

  • We do not store full credit card information on our servers.

  • We will never sell or share your personal data with third parties for marketing purposes.

Cookies

Our website uses cookies to improve functionality, track usage patterns, and personalize your shopping experience. You may disable cookies in your browser settings, but some features may not work correctly.

Third-Party Services

We may use trusted third-party platforms (such as Shopify and payment gateways) to process payments and manage your order securely.

Your Rights

You have the right to:

  • Request access to your personal data.

  • Request corrections or deletion of your data.

  • Opt-out of marketing communications at any time.

Contact

If you have questions regarding this Privacy Policy, contact us at:
📩 support@vougea.com

Returns & Refunds — FAQs

What is your return window?
Unopened and unused items can be returned within 30 days of delivery.
Can I return opened cosmetics?
Due to hygiene and safety regulations, opened or used cosmetics are not returnable.
My order arrived damaged or incorrect—what do I do?
Contact us within 48 hours of delivery with photos of the issue and your order number. We’ll send a replacement or issue a full refund.
How do I start a return?
Email support@voguealuxecosmetics.com with your order number and reason for return. We’ll share the return instructions after approval.
Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to our error (damaged, defective, or incorrect item).
When will I receive my refund?
Refunds are processed to your original payment method within 5–7 business days of us receiving the return.
Are shipping fees refundable?
Original shipping fees are non-refundable.